GoLongtail support
Get help with a report, a failed analysis, or your API, CLI, ChatGPT, or Claude connection.
Email us
Include the interface you used, what you expected, what happened, and any error message. For a page review, include the review ID or link and the step that failed. Remove passwords, API keys, OAuth tokens, and private customer information from screenshots or logs. Support is handled by email; we do not promise a fixed response time.
A page review is stuck or failed
Check that the target is a public page which loads without sign-in. Review the failed step’s message before retrying. Long or complex pages and external measurement services can take time. Send us the review link if the same step keeps failing.
A score or recommendation looks wrong
Send the relevant result and describe the page evidence it missed. Benchmarks depend on the captured version, device, measurement mode, and external services. AI scores and generated claims need human review; they do not predict a guaranteed business result.
ChatGPT, Claude, API, or CLI access
For connection issues, include the client name and the visible error. Reconnect through that client’s normal authorization flow if access has expired. Never email us your access token or API key. Only features enabled for your integration will be available; the GoLongtail v0.0.1 plugin is scoped to page review.
Privacy, deletion, or security
For access or deletion requests, email support@golongtail.ai with your account email or review link. We may ask you to verify your authority. Read our privacy policy for details.
To report a security issue, use the subject “GoLongtail security report”. Describe the affected URL and the issue without including working credentials or other people’s private data.
Service provider
Procurato Legal UG (haftungsbeschränkt)
Kolonnenstraße 8, 10827 Berlin, Germany
Amtsgericht Charlottenburg, HRB 270181
See our terms of service.